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20 Nov
13:10 - 13:30
Real-life examples of airlines that have successfully overhauled their customer service strategies. Practical tips on improving customer support, handling complaints, and managing passenger expectations during disruptions.
Conference track
10:25 - 10:30
17 Nov
10:30 - 11:10
17 Nov
10:40 - 11:10
17 Nov
11:05 - 11:40
17 Nov
11:10 - 11:45
17 Nov
11:30 - 12:10
17 Nov
11:40 - 12:10
17 Nov
11:45 - 12:15
17 Nov
12:10 - 12:50
17 Nov
12:10 - 12:50
17 Nov
12:50 - 13:30
17 Nov
12:55 - 13:25
17 Nov
13:10 - 13:30
17 Nov
13:25 - 13:55
17 Nov
13:30 - 14:10
17 Nov
13:30 - 14:10
17 Nov
13:55 - 14:25
17 Nov
14:10 - 14:45
17 Nov
14:25 - 15:05
17 Nov
14:30 - 15:05
17 Nov
15:05 - 15:30
17 Nov
15:30 - 15:40
17 Nov
10:30 - 10:40
18 Nov
10:30 - 11:05
18 Nov
10:40 - 10:55
18 Nov
10:55 - 11:30
18 Nov
11:05 - 11:40
18 Nov
11:30 - 12:05
18 Nov
12:05 - 12:40
18 Nov
12:40 - 13:15
18 Nov
13:15 - 13:50
18 Nov
13:50 - 14:10
18 Nov
14:00 - 14:30
18 Nov
14:10 - 14:45
18 Nov
14:45 - 15:30
18 Nov
10:30 - 10:45
19 Nov
10:35 - 11:05
19 Nov
10:45 - 11:05
19 Nov
10:50 - 11:00
19 Nov
11:00 - 11:30
19 Nov
11:05 - 11:20
19 Nov
11:20 - 11:30
19 Nov
11:30 - 12:05
19 Nov
11:30 - 11:45
19 Nov
11:45 - 12:10
19 Nov
12:05 - 12:35
19 Nov
12:25 - 12:50
19 Nov
12:35 - 12:55
19 Nov
12:40 - 13:20
19 Nov
12:50 - 13:20
19 Nov
12:55 - 13:25
19 Nov
13:20 - 13:40
19 Nov
13:25 - 13:55
19 Nov
13:40 - 13:50
19 Nov
13:50 - 14:20
19 Nov
13:55 - 14:10
19 Nov
14:10 - 14:40
19 Nov
15:05 - 15:30
19 Nov
15:30 - 15:40
19 Nov
10:30 - 10:50
20 Nov
10:50 - 11:30
20 Nov
11:10 - 11:25
20 Nov
11:25 - 11:55
20 Nov
11:30 - 12:10
20 Nov
11:55 - 12:25
20 Nov
12:10 - 12:50
20 Nov
12:25 - 12:55
20 Nov
12:30 - 13:15
20 Nov
12:50 - 13:10
20 Nov
13:30 - 14:10
20 Nov
14:10 - 14:40
20 Nov
14:30 - 14:55
20 Nov
14:40 - 15:00
20 Nov
15:00 - 15:05
20 Nov
10:30 - 10:40
21 Nov
10:40 - 11:00
21 Nov
11:00 - 11:40
21 Nov
11:40 - 12:15
21 Nov
12:15 - 12:40
21 Nov
12:15 - 12:40
21 Nov
12:40 - 13:00
21 Nov
13:00 - 13:40
21 Nov
13:40 - 14:10
21 Nov
14:10 - 14:40
21 Nov
14:40 - 15:00
21 Nov
15:00 - 15:05
21 Nov
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