Nico Castagna is Head of Digital & Experience at Zurich Airport, where he leads the transformation of one of Europe’s most awarded airports into a destination shaped by the principles of the experience economy. With over two decades of leadership in strategy, innovation, and digital transformation, Nico drives a digital-first, design-led, and data-driven approach to connect physical and digital touchpoints across the airport ecosystem. His portfolio includes digital experience, e-commerce, biometrics, AI, conversational interfaces, and customer-centric service quality. Under his leadership, Zurich Airport’s internationally recognized digital platform and website reflect a commitment to creating seamless and positive guest experiences through technology. Nico also spearheads the Zurich Airport Quality Steering process—a cross-functional framework that ensures the airport experience remains relevant and aligned with the airport’s purpose: We connect people and places, creating positive experiences