Executive Director of Customer Experience, Partnerships, and New Business Solutions at AIAAN Temporary Operator – Dr. António Agostinho Neto International Airport, Luanda, Angola (2023 – 2024)

Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A. – Viracopos International Airport, São Paulo, Brazil (2012 – 2023)

Partner and Director at You as a Manager Training and Consulting Ltd.

Founder and Ambassador of the Amigos do CX community – Angola

Graduated in Social Communication & Public Relations

Specialist in Customer Experience Strategies from Columbia Business School

Member of the Technical Committee on Operational Performance of the National Commission of Airport Authorities, Brazil

Chosen as a "Customer Experience (CX) Emerging Leader" globally by the CX Professional Association (CXPA) in 2022

Winner of the Brazilian award "Successful Professional and Customer Experience of the Year" at CSX Week in 2023

Winner of the global award "Customer Experience Professional of the Year" at the Customer Centricity World Series in 2023

Member of the Steering Council for the "International Customer Experience Awards 2023 (iCXA23)" program

Author of articles and speaker at national and international conferences on Customer Experience and Service Quality

Co-author of the books: "Customer Experience – Theory and a Lot of Practice!" and "Women in Aviation"