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Passenger Experience

Aviation Mobility stage

20 Nov

About Passenger Experience

This track explores how the industry is evolving to meet future traveller expectations, covering seamless journeys, disruption management, and accessibility. It also highlights innovation in service design and preparations for the passenger experience of tomorrow.

Speakers

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Rajesh Dogra

Chief Customer Experience Officer

Air India Express

Andrew Tyler-Smith

Andrew Tyler-Smith

CEO

Red Sea International Airport

Tero Taskila

CEO

beOnd

Jerry Angrave

Strategic Customer Experience Consultant

Empathyce

Vincent Coste

Chief Commercial Officer

Riyadh Air

Mark A. Perryman

Mark A. Perryman

President & Chief Executive Officer

Norfolk Airport Authority

Ammar Kassim

Executive Director

FitsAir

Jerry Angrave

Strategic Customer Experience Consultant

Empathyce

Rami El Samra

VP Business Support

Emirates Airline

Rogier Van Enk

Chief Commercial & Customer Officer

Flyadeal

Ivan Bassato

Chief Aviation Officer

Aeroporti di Roma

Rami El Samra

VP Business Support

Emirates Airline

Piétrick Voyer

Piétrick Voyer

Director of operations

Grantley Adams International Airport

Cassie Schmid

Chief Strategy Officer

Philadelphia airport

John Fishwick

Customer Accessibility Manager

Virgin Atlantic

Marcelo Mota

CIO

AIAAN Luanda Airport, Angola

Daniela Fantinati

Daniela Fantinati

Director of Partnerships, Customer Experience, and New Business Solutions

AIAAN Luanda Airport, Angola

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