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This track explores how the industry is evolving to meet future traveller expectations, covering seamless journeys, disruption management, and accessibility. It also highlights innovation in service design and preparations for the passenger experience of tomorrow.
10:30 - 10:50
20 Nov
10:50 - 11:30
20 Nov
11:30 - 12:10
20 Nov
12:50 - 13:10
20 Nov
13:10 - 13:30
20 Nov
14:10 - 14:40
20 Nov
14:30 - 14:10
20 Nov
14:40 - 15:00
20 Nov
15:00 - 15:05
20 Nov