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Panel: Achieving operational excellence in passenger experience: Effectively managing disruptions

20 Nov

11:30 - 12:10

About the session

Strategies for minimizing disruptions and ensuring a consistently positive experience during delays or cancellations. Approaches for communicating with passengers to manage expectations during disruptions. Technological innovations to enhance operational efficiency and reduce delays


Speakers
Rajesh Dogra
Rajesh Dogra
Chief Customer Experience Officer
Air India Express

Conference track

Passenger Experience

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