Daniela Fantinati
Director of Partnerships, Customer Experience, and New Business Solutions
Director of Partnerships, Customer Experience, and New Business Solutions
- Executive Director of Customer Experience, Partnerships, and New Business Solutions at AIAAN Temporary Operator – Dr. António Agostinho Neto International Airport, Luanda, Angola (2023 – 2024)
- Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A. – Viracopos International Airport, São Paulo, Brazil (2012 – 2023)
- Partner and Director at You as a Manager Training and Consulting Ltd.
- Founder and Ambassador of the Amigos do CX community – Angola
- Graduated in Social Communication & Public Relations
- Specialist in Customer Experience Strategies from Columbia Business School
- Member of the Technical Committee on Operational Performance of the National Commission of Airport Authorities, Brazil
- Chosen as a "Customer Experience (CX) Emerging Leader" globally by the CX Professional Association (CXPA) in 2022
- Winner of the Brazilian award "Successful Professional and Customer Experience of the Year" at CSX Week in 2023
- Winner of the global award "Customer Experience Professional of the Year" at the Customer Centricity World Series in 2023
- Member of the Steering Council for the "International Customer Experience Awards 2023 (iCXA23)" program
- Author of articles and speaker at national and international conferences on Customer Experience and Service Quality
- Co-author of the books: "Customer Experience – Theory and a Lot of Practice!" and "Women in Aviation"
